At Research in Motion I served as the UX Prime for BlackBerry’s Phone application, responsible for the UX design (product requirements, design flows, and user research) of:
- Phone and Call Screen UI
- Text Messaging (SMS)
- Voicemail / Visual Voicemail
- Mobile Voice System
- Push To Talk
The Process
The typical process involving myself (UX) worked as follows:
- Receive product/marketing requirements from the stakeholders (Product Management, Marketing Research, & the Carrier)
- Work with/without Product Management and Development to decide on features to be implemented (based on BlackBerry Standards, future design directions, past user research, and resources)
- Work with/without Product Management to create a Product Requirements Document [PRD] specifying these features and a product roadmap
- Barter with stakeholders regarding the PRD
- Create a design specification document outlining the architecture and intended interactions to satisfy the product requirements
- Present this document to Product Management, Development, and stakeholders, and constantly revise as things change (Agile Environment)
- Conduct iterative UX Research (expert evaluations, surveys, usability testing, etc.) as needs arise and to evaluate/validate designs
Sample Work
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About Me